Refund policy

Pawrey Refund & Return Policy
Contact: andrew@pawrey.com

At Pawrey, we’re committed to making pet grooming stress-free, safe, and effective. Our products are designed with care to solve real problems for both pets and their parents. We recommend using your Pawrey product for at least 14 days to see the best results. If you’re still not satisfied, you’re backed by our 60-Day Money Back Guarantee.

Order Cancellation Policy

If you need to change or cancel your order, please reach out within 24 hours of placing it. After that, your order may already be in processing and cannot be altered.
If canceled within the 24-hour window, your refund will be processed within 7 business days.

60-Day Money Back Guarantee

We stand behind our products and want you to feel confident giving them a real try. If after 14 days you’re not completely happy, you may request a return any time within 60 days of your purchase.

Please note:

  • Shipping fees (if applicable) are non-refundable.

  • To start a return, email andrew@pawrey.com or use the form on our Contact Us page.

  • Include your Order Number or the Name and Email used to place the order for faster processing.

Damaged Items

We package all Pawrey products with care, but if your item arrives physically damaged or defective, let us know within 72 hours of delivery.

To report a damaged product:

  • Email andrew@pawrey.com with a clear photo of the item and packaging.

  • We’ll assess your claim and, if eligible, send you a replacement at no cost.

Please note:

  • Damage to external packaging alone does not qualify.

  • We do not accept returns or issue replacements for damage caused by normal wear and tear, misuse, or improper use.

Shipping & Delivery

We do our best to ship your order quickly, but delivery times can be affected by factors outside our control—such as courier delays, customs, or weather.

  • If you experience issues after your order has shipped, please contact the courier directly.

  • We are not responsible for lost, stolen, or delayed packages once they are in transit.

Incorrect Shipping Address

It is the buyer’s responsibility to enter the correct shipping address at checkout. If an error occurs, please notify us within 24 hours.
After that period, we cannot offer a resend or refund for orders shipped to the wrong address.

Policy Updates

Pawrey reserves the right to update this Refund & Return Policy at any time. By purchasing and continuing to use our products, you agree to the terms outlined here. We encourage you to review this policy before each purchase.